Frequently Asked Questions
Find answers to the most common questions about Loka Bliss, memberships, bookings, and more. If you still need help, feel free to reach out to our support team.
YOUR QUESTIONS, ANSWERED
We’ve compiled a list of the most common questions our users ask. Whether you’re new to Loka Bliss or already a member, these FAQs will help you better understand how our platform works.
1. What is Loka Bliss?
Loka Bliss is a platform that connects travelers with curated vacation experiences and accommodations across Indonesia. We focus on authentic stays, comfort, and seamless booking experiences.
2. How do I make a booking?
You can browse destinations, choose your preferred stay, and complete the booking form on our website. After submitting, our system will confirm your booking and send an email with payment details.
3. How can I confirm my payment?
Once you’ve made a transfer, upload your proof of payment through the confirmation page or reply to your booking email. Our team will verify it within 1–2 business days.
4. Can I cancel or modify my booking?
Yes, you can cancel or reschedule your booking according to our cancellation policy. Please contact our support team as soon as possible for assistance.
5. Do you offer group or family packages?
Absolutely. Loka Bliss provides special rates and curated experiences for families, groups, or corporate trips. You can contact us directly for custom package arrangements.
6. How do I become a Loka Bliss member?
You can register directly through our website’s membership page. As a member, you’ll get access to exclusive offers, early booking benefits, and personalized vacation recommendations.
7. Is Loka Bliss available outside Indonesia?
Currently, our destinations and services are focused within Indonesia, but we’re expanding to other Southeast Asian destinations in the near future.
8. How do I contact customer support?
You can reach us anytime via the contact form on our website or by emailing support@lokabliss.com. We usually respond within 24–48 hours.
9. What payment methods are accepted?
We currently accept bank transfers, credit/debit cards, and digital wallets such as GoPay and OVO. International payments will be available soon through Stripe.
10. Is my personal data secure with Loka Bliss?
Yes. We take privacy and data protection seriously. All personal data and payment details are encrypted and stored securely according to international standards.